Information Communication Technician Apprenticeship
(Level 3)
Duration: 18 months (approx)
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Qualification: City & Guilds Level 3 Information Communication Technician apprenticeship standard
Overview
We have partnered with Just IT to help support organisations with their Digital, IT, Data and Marketing needs.
This Information Communication Technician Apprenticeship (delivered by Just IT) is ideal for learners who possess basic IT knowledge and are wanting to go into a first or second-line IT support role or equivalent.
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As an Information Communication Technician, you will play a key role in helping your employer to diagnose and troubleshoot hardware and software, as well as provide technical support to end users and resolve IT related issues.
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This apprenticeship will take approximately 18 months to complete and offers a City & Guilds Level 3 Information Communication Technician apprenticeship standard on completion.
Benefits of the Information Communication Technician Apprenticeship
This apprenticeship offers numerous advantages to individuals embarking on this career path, making it an attractive option for both school leavers and career changers.
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Practical Experience:
You will gain real-world experience by working on IT support tasks, such as troubleshooting hardware and software issues, configuring networks, and assisting users with technical challenges.
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Earning While Learning:
Unlike traditional university routes, apprenticeships allow you to earn a salary while you learn, reducing the burden of student debt.
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Industry-Recognised Qualifications:
Completing the apprenticeship will provide you with a valuable City & Guilds Level 3 qualification that will enhance your career prospects and offer a clear pathway to further professional development.
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Skills Development:
The apprenticeship will equip you with essential IT skills, including network configuration, cybersecurity awareness, cloud computing basics, and customer service.
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Progression Opportunities:
Successful completion of the apprenticeship can often lead to permanent employment opportunities within the same company, or open doors to other opportunities in the industry.
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Problem-Solving Abilities:
You will develop strong analytical and problem-solving skills by working through real-world technical challenges.
Typical Job Roles
Job roles related to this apprenticeship typically include:
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IT Support Technician: Provides technical assistance to users, troubleshooting hardware and software issues, and ensuring smooth IT operation.
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Help Desk Analyst: Acts as the first point of contact for IT-related issues, providing remote and on-site support to end-users.
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Cloud Support Technician: Provides support for cloud-based services such as Microsoft 365 and Google Workspace, ensuring seamless integration and usage.
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Systems Administrator: Manages and maintains IT systems, including servers, applications, and cloud-based solutions.
